Returns, Replacement, and Refund Policy

1. Applicable products are returnable within  7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you or  has missing parts or accessories, defective or different from their description on the product detail page on www.clix.co.in
2. Return will be processed only if:
   1. it is determined that the product was not damaged while in your possession;
   2. the product is not different from what was shipped to you;
   3. the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
3. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in packaging for a successful return pick-up.
4. Products marked as “non-returnable” on the product detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
5. If the replacement request is placed and the PKL Ltd.  does not have the exact same product in stock, a refund would be issued to you.
6. Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds.
7. In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, PKL Ltd. reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.
8. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.